Q. How long does my child's proof card take to return to our school?
A. Approximately 10 to 14 days
Q. How long do I have to choose my child's photographs?
A. 10 to 14 days
Q. I have lost my child's proof card, how do I get a replacement?
A. Please contact the school who will be able to provide you with an access code for online ordering. Due to data protection we are unable to issue codes via phone or email.
Q. The deadline for the school photographs has passed, can I still order?
A. Yes, please contact us directly via phone for us to process the order and take payment. There is a 10 day window for all late order requests. Any late orders will be posted to your desired address. Unfortunately, this will incur a postage and late order fee.
Q. How long will it take to receive the printed orders back to the school?
A. Approx 21 days after the school deadline date on the proof card but we endeavour to dispatch all orders as soon as possible.
Q. How long will it take to receive my order if I have ordered late?
A. Late orders can take between 21 and 30 days to be shipped, however, we try to dispatch orders once they are ready.
Q. Can other family members be included in the photo shoot?
A. Only siblings attending the same nursery/primary school can be included.
Q. Can I request products not listed on the package/price list?
A. We are unable to offer any bespoke products/order requirements.
A. Approximately 10 to 14 days
Q. How long do I have to choose my child's photographs?
A. 10 to 14 days
Q. I have lost my child's proof card, how do I get a replacement?
A. Please contact the school who will be able to provide you with an access code for online ordering. Due to data protection we are unable to issue codes via phone or email.
Q. The deadline for the school photographs has passed, can I still order?
A. Yes, please contact us directly via phone for us to process the order and take payment. There is a 10 day window for all late order requests. Any late orders will be posted to your desired address. Unfortunately, this will incur a postage and late order fee.
Q. How long will it take to receive the printed orders back to the school?
A. Approx 21 days after the school deadline date on the proof card but we endeavour to dispatch all orders as soon as possible.
Q. How long will it take to receive my order if I have ordered late?
A. Late orders can take between 21 and 30 days to be shipped, however, we try to dispatch orders once they are ready.
Q. Can other family members be included in the photo shoot?
A. Only siblings attending the same nursery/primary school can be included.
Q. Can I request products not listed on the package/price list?
A. We are unable to offer any bespoke products/order requirements.